Refund policy

Return and Refund Policy
At Mercatino di Ninni, we are committed to providing a hassle-free shopping experience. Below you will find our policies regarding returns and refunds.

Return Policy
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To be eligible for a return:

  • The item must be in the same condition as when you received it: unworn or unused, with all tags attached, and in its original packaging.
  • A receipt or proof of purchase is required.

To initiate a return, please contact us at:
📧 Email: ilmercatinodininni@gmail.com

Returns must be sent to the following address:
📍 Mercatino di Ninni
Via De' Federighi n. 1r
50123 Florence, Italy

❗ Important:

  • The cost of return shipping is the responsibility of the customer.
  • Items sent without prior contact with us will not be accepted.
    For any questions regarding the return process, please email us at ilmercatinodininni@gmail.com.

Damaged or Incorrect Products
Please check your items upon receipt. If you notice defects, damage, or receive an incorrect item, contact us immediately at ilmercatinodininni@gmail.com. We will assess the issue and offer you a solution as quickly as possible.

Product Exchange
If you wish to exchange an item, the quickest method is to return the original item (following our return procedure) and place a new order.

Refunds
After we receive and inspect your return, we will notify you of the approval of your refund. If approved, the refund will be processed via the original payment method within 10 business days.

🔹 Please note:

  • Processing times may vary depending on your bank or payment provider.
  • If more than 15 business days have passed since the refund approval and you haven’t received it, please contact us at ilmercatinodininni@gmail.com.

Additional Information
✅ We do not apply restocking fees on returns.
✅ There are no final sale items – all products can be returned within 14 days, as long as they meet the conditions mentioned above.

Thank you for choosing Mercatino di Ninni! If you have any further questions, feel free to contact us. 😊